Keep Gambling in Balance

Gambling is entertainment, not a source of income or a way out of debt. Every result is random, and no pattern of play improves the odds. Decide in advance how much time and money you can spend, then see any loss as the price of that fun, never as money to chase.

If gambling begins to interfere with daily life or you spend more than you can afford, use the controls available through your LevelUp account. You can also ask support for help through live chat or email.

Set limits before you play

You can set deposit, loss and wager limits for a day, week or month. A lower limit takes effect immediately. An increase applies only after you confirm it by email and the previous limit of the same type has expired.

Cryptocurrency deposits work differently from fiat payments. Because of their decentralized and technical nature, deposit limits may not always stop them. Use other available payment methods and responsible gambling tools if you need deposit restrictions.

Take a cooling-off period

You can pause your play with a cooling-off period of one week, one month, three months or six months. It begins immediately. While it is active, fiat deposits and promotions are blocked, but you can still withdraw your remaining balance. Some cryptocurrency deposits may still be processed.

Your account reactivates automatically when the selected period ends. Set the period in your account or ask support through live chat or email.

Choose self-exclusion

Self-exclusion can be chosen for six months, nine months, a full year or with no end date. Once activated, it disables your account at once and removes you from promotions for the chosen period. You cannot make fiat deposits while it is active.

You can ask support to arrange a manual withdrawal of a remaining balance. Successfully processed cryptocurrency transactions may also remain available for withdrawal. Normal payment limits and any verification needed to release funds still apply.

You can activate self-exclusion in your account or through live chat or email support. If you tell support that you want to stop gambling for a period, we will block account access and promotional material.

Who may play

In most provinces you must be 19 or older to play, while Alberta, Manitoba and Quebec set the age at 18.

We may ask for proof of age, and anyone below the legal age is refused access. Parents and guardians can use filtering software to help prevent minors from reaching gambling pages.

Find independent support

Free and confidential support is available from the helpline of your province and from the Canadian Centre on Substance Use and Addiction. You can also contact Gamblers Anonymous or Gambling Therapy.

Asking for help early can make it easier to regain control. Personal limits, a cooling-off period and self-exclusion address different needs, so choose the strongest measure that fits your situation.