Terms of Play
These terms govern your use of LevelUp and your player account. By playing or using an account, you accept these terms and the policies that apply to our casino.
Who can play
In Canada you must be 19+ in most provinces and 18+ in Alberta, Manitoba and Quebec. You are responsible for following the laws and age rules of your jurisdiction. We may ask for proof of age, restrict access or suspend your account if you do not meet this requirement.
Users in a number of countries and territories cannot deposit or play for real money. It is your responsibility to make sure you are permitted to use LevelUp from your location.
One account belongs to one player
You may hold only one personal account. If you create multiple accounts, they can be terminated and all payouts can be suspended. Your account is for personal use, not commercial activity.
Do not give a third party access to your account or let anyone else use LevelUp through it. This includes minors. You also confirm that you are not using a virtual private network.
When several accounts share an IP address, we may confiscate the funds or suspend access. Our decision about an IP overlap is final and cannot be appealed.
When we ask for documents
You must provide every requested document within the deadline we give you. Depending on the check, we may request ID, passport details, proof of residence, payment evidence or information showing the source of your funds. You are responsible for submitting genuine documents, and we may verify them at any time.
Verification documents must use Latin or Cyrillic script. If you cannot provide them in either script, we may require video verification in which you present the documents.
Refusing a document request, missing its deadline or providing information that does not match the underlying facts can lead to account closure and confiscated funds. False or incomplete personal information may also cause a withdrawal to be refused and the account terminated.
Fair play is required
Collusion, chargebacks, forged documents, multiple accounts, cheating, exploiting bugs and low-risk roulette strategies are not allowed. We may terminate the account, suspend or cancel payouts, cancel related bonuses and winnings, and inform regulators where required. A replace-by-fee Bitcoin transaction can lead to immediate account closure and withheld winnings. We may also close an account at our discretion without advance notice or an explanation, then refund the remaining balance minus applicable withdrawal fees. If you discover a software error, do not exploit it and tell us promptly, as we may seek full reimbursement for resulting damage or costs and payments may be withheld where system manipulation is suspected or supported by evidence.
Making a deposit
The minimum deposit is 20 CAD. Ask support which payment methods are most suitable for your country and use only a method registered in your own name.
Third-party payments are not accepted. When our checks show the payment method belonged to another person, we confiscate the winnings and send the original deposit back to that person. We are not responsible for funds lost after they are deposited from a third-party account.
Deposit limits are available as a responsible gambling tool, but they cannot always be applied to cryptocurrency transactions because of their decentralized and technical nature.
Requesting a withdrawal
The minimum withdrawal is 10 EUR or an equivalent amount. The maximum available for a single withdrawal depends on the payment method you select.
If the amount you have wagered since your last deposit is less than three times that deposit, we may charge the processing fees connected with both the deposit and withdrawal. The decision remains at our discretion.
We may check your identity before processing a payout and may hold a refund or withdrawal while the check is underway. If two weeks pass after a withdrawal request without us getting hold of you by email or phone, we may lock the account because KYC is still unfinished. Any winnings, from bonuses or from real-money play, may be forfeited when full KYC details are missing 40 days after we ask for them.
The processing limits are 3,000 CAD per day, 7,500 CAD per week and 15,000 CAD per month. The monthly limit resets on the first day of each month. Different limits can apply under promotional terms, for players with a higher VIP status and for our most active players.
Winnings from real-money play are capped at €250,000 or the equivalent. We cannot guarantee successful payment processing in every case, including in supported locations.
You are responsible for any fees and taxes due on your winnings under the laws where you live. We are not a financial institution. Your account earns no interest, and we do not provide currency exchange or fiat-to-crypto exchange services.
If your account becomes dormant
An account becomes dormant after no login for six consecutive months. While it has a positive balance, we reserve the right to charge a monthly administrative fee of at least 25 EUR or an equivalent amount in the account balance currency.
We will inform you by email. The fee starts at the beginning of the month after the account becomes dormant and stops when you reactivate the account or its balance reaches zero.
How bonuses work
You can run just one bonus at once, and two deposit bonuses never stack. You may refuse a bonus. Unless the particular offer states otherwise, a bonus has a 40 times wagering requirement and remains valid for 14 days. The default maximum bet during wagering is 80 CAD, including a doubled bet after a round and a bonus round bought within a game.
If wagering is unfinished when the bonus period ends, the remaining bonus money and winnings are void. Bonus abuse can lead to cancelled winnings, revoked bonuses, blocked access to future bonuses or confiscated funds. Multiple accounts used to claim bonuses are treated as bonus abuse.
When play becomes harmful
We screen account activity for signs of gambling addiction under our internal responsible gaming rules. If we detect such signs, we may close the account and suspend access to gambling services. Limits, cooling-off and self-exclusion tools are available to help you control or stop play.
Who you contract with
Your contract is with Novatrix SRL, a Costa Rican company with registration number 3-102-893958. It holds licence ALSI-202508056-FI2, issued and supervised by the government of Anjouan, an autonomous island of the Union of Comoros.
We may change these terms when necessary. Where possible, we will notify you of significant changes, and you should review the terms regularly.